Once payment has been received, your order will be dispatched the next working day by MyHermes (or Royal Mail 1st Class for smaller items), we will contact you by email if there are any changes regarding your delivery. We charge a flat rate fee of £3.50 for destinations within the UK (excluding Channel Islands & Islands) for most items (smaller items are charged at a flat rate of £1 and we use Royal Mail 1st Class)

FREE Delivery on all orders over £50

We are unable to ship outside of the UK, for overseas customers, please go to your local Durance site or click on one of the links at the top of this page.

Payments

We accept all major credit and debit cards through our secure system (Stripe) we also accept payment through PayPal.

Returns

If you change your mind, we will happily exchange or credit items provided they are in perfect condition and still in their original, undamaged packaging. The cost of the return is the responsibility of the customer.

Damages

If for any reason your goods have been damaged in transit please inform us within 48 hours, we will either refund your goods or replace them if the item is in stock, once the original goods have been returned to us.

Cancellations

You may cancel your order (once accepted by us), for any reason, up until the point of dispatch.

If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

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Final day for guaranteed orders before Christmas is Monday December 18. Dismiss