STANDARD DELIVERY – once payment has been received, your order will be dispatched the next working day by MyHermes (or Royal Mail 1st Class for smaller items).
For most items we charge a flat rate fee of £3.50 (£5 for some larger items) for destinations within the UK (excluding Channel Islands & Islands) smaller items are charged at a flat rate of £1.75 and we use Royal Mail 1st Class (non tracked).

FREE Standard Delivery on all orders over £50

OVERNIGHT DELIVERY – we also offer overnight delivery for a flat rate of £8.50 (£15 for some larger items) Terms apply. Orders must be placed by 1pm for next working day delivery. Service available Mon-Fri. Terms apply for larger items and we reserve the right to charge more if the real cost of shipping is significantly higher than the flat rate amount.

Orders over £50 are also subject to £8.50 (or £15 for larger items) delivery charge if required next day.

CLICK & COLLECT you are welcome to collect your order in person from our store at 74 Sandgate High St, Sandgate, Folkestone, Kent CT20 3BX (Tel: 01303 487757, Mon-Sat 10-5, Sun 11-4)
There is no charge for Click & Collect.

We are unable to ship outside of the UK, for overseas customers, please go to your local Durance site or click on one of the links at the top of this page.

Payments

We accept all major credit and debit cards through our secure system (Square) we also accept payment through PayPal.

Returns

If you change your mind, we will happily exchange or credit items provided they are in perfect condition and still in their original, undamaged packaging. The cost of the return is the responsibility of the customer.

Damages

If for any reason your goods have been damaged in transit please inform us within 48 hours, we will either refund your goods or replace them if the item is in stock, once the original goods have been returned to us.

Cancellations

You may cancel your order (once accepted by us), for any reason, up until the point of dispatch.

If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

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